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Kentucky American Water’s H2O Help to Others Program Helps Eligible Customers with Water Bill Payments

LEXINGTON, Ky., (December 29, 2021) – Kentucky American Water customers who find themselves unable to pay their water bills may be eligible for assistance through the company’s H2O Help to Others program.

Residential Kentucky American Water customers qualify for assistance if funds permit and if they meet the following guidelines:
• Customer’s total gross household income must be at or below 200% of the 2021 Federal Poverty Income Guidelines
• The customer must have paid at least $25 toward their water bill in the 180 days prior to applying for assistance
• Customer must have a balance of at least $50 outstanding on their account
Customers who are experiencing financial crisis and meet the guidelines may apply for assistance. This includes customers who are on payment plans and having difficulty making their payments, as well as customers who have been billed for a leak and have incurred a large balance.

The maximum grant for the program is typically $125, but effective Aug. 16, 2021, and continuing through February 2022, as funds permit, the maximum grant has been increased to $250. Qualifying customers may receive one grant per calendar year.

Customers may apply for assistance at any of the program’s partner agencies. A list of participating agencies can be found via the following link:

Customers who wish to make a donation to the H2O Program can do so through their Kentucky American Water bill. Anyone can make a donation online by visiting and selecting a donation to Kentucky’s H20 Help to Others Program. Dollar Energy Fund, a nonprofit agency, manages the program’s donations and grants for Kentucky American Water.

Kentucky American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately half a million people. Visit and follow Kentucky American Water on Twitter, Facebook, and Instagram.

With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 25 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.

Media Contact:
Susan Lancho Senior Manager, External Communications

1 Comment

  1. Stephen j webb on July 15, 2022 at 2:53 pm

    Need help called 180 678 7391. Please text me I think I would qualify

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